Return & Exchanges Policy
At Rumpl, we believe our customers deserve a great product and an exceptional customer experience. We will do everything we can to ensure you are satisfied and that any return or exchange is processed quickly.
You can return anything within reason within 30 days of purchase. Here are some examples of returns we will gladly process and others that we cannot, we simply need to draw the line somewhere. We understand that stuff happens, but we do stand by our products and our policies!
- I hate it
- It showed up damaged
- It was a gift and I don't want it
- I changed my mind after opening it
- I slept in it for a weekend and I don't feel like keeping it
- My BFF's dog threw up on it
- I lost it somewhere
- I got too close to the campfire and it caught fire
We don't want you to be stuck with a Rumpl you aren't totally crazy about, because we have one that you will be. We will not exchange items that don't fall under our warranty, have been used, or abused! Your judgment is crucial to our success. Here are some common reasons we will accept exchanges:
- I hate the color
- It arrived damaged
- I need a different size
- It was a gift and I want a different style/size
Additionally, we’re happy to offer a 100 Night Trial return policy/satisfaction guarantee. If, for whatever reason you aren’t happy, we’re happy to exchange or refund your purchase. Please allow 2 weeks for the refund to appear in your account.
To reach out, you can click the "Contact Us" link in the upper right corner of this page and we’ll be in touch. You can also contact us at firstname.lastname@example.org!
To return a gift we need the order number, shipping address, email, or name of the purchaser. Though we can’t imagine why you’d want to return such a thoughtful gift.
NOTE: If you purchased your blanket from someone other than Rumpl.com, you need to initiate a return with that company. Contact us if you have any questions at email@example.com.
Rumpl does not pay for shipping on international returns, exchanges or replacements.