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What's Covered Under Warranty... And What Isn't

All Rumpl products include a one year warranty against manufacturing or material defect and are all also eligible for the 100 Night Trial Guarantee if either the product is bought directly through Rumpl.com or if the product is registered. Items will be refunded or replaced at the discretion of Rumpl. If a replacement product is not available a refund or credit will be given for the original purchase price when returned.

Covered

Can I return the blanket for a full refund if _________? 

  • I hate it.
  • It showed up damaged.
  • It was a gift and I don't want it.
  • I changed my mind after opening it. 

The answer to the above questions is a resounding YES! We have a 100 Night Trial Guarantee and all we want in this world is for our customers to be happy and satisfied. You can click here to start the warranty/return process. if you still have questions or you aren't sure if your product is covered under our warranty/ return policy contact us at [email protected] and we'll get the process get things figured out for you!

Not Covered

Can I return the blanket for a full refund if _________? 

  • I lost it somewhere
  • my BFF's dog threw up on it.
  • I got too close to the campfire and it caught fire.
  • It's been over year and I just decided this blanket is not right for me.
  • I snagged it on a tree branch while I was drunkenly dancing around a campfire.
  • I used fleece blanket in a grass field and it's infested with sticks and burrs

The answer to the above questions is: NO. We gotta draw the line somewhere, so please use your best judgment when reaching out about refunds. We understand that stuff happens, but we do stand by our products and our policies! If you purchased your blanket from someone other than rumpl.com and you didn't register your product you need to reach out to the retailer to see what they can do.

Do we have Repairs?

Unfortunately, We do not repair damaged blankets but we have a few DIY recommendations for you. If your product has a hole or tear, how you fix this depends on the size of the hole.  

  • If the hole is 2 inches or smaller, we recommend a noso patch as your best, most inexpensive option. 
  • If the hole larger, we recommend Tenacious Tape.  This stuff is the best! (pro-tip: if round the corners so the patch can't be peeled up easily)

Note: We don't recommend sewing this fabric unless you are a master with this type of fabric!  

If you think your product is losing water resistance. We recommend washing your blanket with Granger's Down Wash.  You can purchase here! If there is a manufacturing issue that falls within the warranty/defect, reach out to us via [email protected] so we can exchange it for you if it falls under our warranty policy! 


EXCEPTIONS/EXCLUSIONS:

  • Final Sale items
  • Items outside our one year warranty 
  • Items not purchased through Rumpl.com
  • International orders


Have more questions or need any clarification? Get a hold of our Customer Experience team by either emailing [email protected] or by clicking on the chat bubble in the bottom right side of the page - Our customer support hours are 9 AM - 4 PM PST from Monday to Friday and we typically respond within 2 hours.

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