# gorumpl

> Public Help Center articles for gorumpl.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [When will my orders ship and how do I track it?](https://help.rumpl.com/en-US/when-will-my-orders-ship-and-how-do-i-track-it-109476.md): Orders are processed and shipped within 1-3 business days. At the time of online purchase, you will receive an email from us confirming your order. You will receive a second email from us when your order has shipped which will include your tracking n
- [Why is my tracking information not updating?](https://help.rumpl.com/en-US/why-is-my-tracking-information-not-updating-109477.md): Uh oh! Something may have gone wrong with your order. If you have not seen any scans on your tracking or it has been more than 5 business days since the last scan, please send us a message at info@rumpl.com. It is common that a scan was missed. Still
- [How do I change my address?](https://help.rumpl.com/en-US/how-do-i-change-my-address-109478.md): We have a very short window to make changes to orders once they are submitted. If your address is incorrect, please email us at info@rumpl.com ASAP and include URGENT in the subject line or use the chat bubble in the bottom right of the page and we’l
- [Free, Standard, Express, and International Shipping](https://help.rumpl.com/en-US/free-standard-express-and-international-shipping-21970.md): We offer free shipping on orders to the lower 48 states with a minimum cart value (please refer to your cart for our free shipping threshold). Orders typically take 3-5 business days to deliver, not including the 1-3 day processing time at the wareho
- [How to repack your Rumpl?](https://help.rumpl.com/en-US/how-to-repack-your-rumpl-25090.md): How to Pack your Everywhere Mat:
- [Everywhere Blankets](https://help.rumpl.com/en-US/everywhere-blankets-417711.md): Care Instructions for: Original Puffy Blankets, Backcountry Puffy Blankets, Travel Puffy Blankets, Flame Puffy Blankets, NanoLoft® Puffy Blankets, or Down Puffy Blankets. Rumpl blankets are designed to resist dirt and odor and may just need a light
- [Indoor Blankets](https://help.rumpl.com/en-US/indoor-blankets-417713.md): Care Instructions for: Sherpa Puffy Blankets, Sherpa Fleece Blankets, Flannel Sherpa Blankets, and Merino SoftWool™ Blankets. Note: These blanket styles are no longer available, but if you still own one, here’s how to keep it in great shape. Rumpl bl
- [Rumpl Puffer (not sold on Rumpl.com)](https://help.rumpl.com/en-US/rumpl-puffer-(not-sold-on-rumplcom)-109499.md): Rumpl blankets are designed to shed dirt and odor, however, periodic washing is still needed for optimal performance. Dirt, sweat and oil can cause insulation to clump and create cold spots. You can get your blanket warm and fluffy by washing it afte
- [Everywhere Mat](https://help.rumpl.com/en-US/everywhere-mat-109503.md): Your Everywhere Mat is washing machine safe and you can throw it in and use Grangers performance wash (or any other non-detergent soap) with warm water, then hang dry or tumble dry, low heat. Do not dry clean your Everywhere Mat wash it at home or at
- [Everywhere Towel](https://help.rumpl.com/en-US/everywhere-towel-110082.md): To make sure your Everywhere Towel stays at its ultra-absorbent best, wash in a conventional front-load washing machine with a non-detergent soap like Grangers Clothing Wash + Repel. Traditional detergents can damage the treatment that keeps sand, od
- [Puffy Poncho](https://help.rumpl.com/en-US/puffy-poncho-109504.md): To wash your Puffy Poncho use a performance wash to gently clean and maintain the water-resistant treatment. We recommend Grangers Performance Wash to all Rumpl owners but Sport-Wash™ or Nikwax Tech Wash™ work as well! After you wash your product you
- [Original Puffy Chillmono](https://help.rumpl.com/en-US/original-puffy-chillmono-110080.md): The Original Puffy Chillmono can be washed just like our Original Puffy Blankets because they are constructed from the same exact materials. Use a performance wash to gently clean and maintain the water-resistant treatment. We recommend Grangers Clot
- [Stuffable Pillowcase](https://help.rumpl.com/en-US/stuffable-pillowcase-109505.md): Your Stuffable Pillow Case is machine washable! Throw this in with any wash and either dry it on low heat or air dry and it should be good to go for your next adventure. Do not dry clean it. Wash it at home with any load. Still have questions? Email
- [Overland Mat](https://help.rumpl.com/en-US/overland-mat-1124132.md): Your Overland Mat is washing machine safe and you can throw it in and use Grangers performance wash (or any other non-detergent soap) with cold water, then hang dry or tumble dry, low heat. Do not dry clean your Overland Mat wash it at home or at
- [The Camp Pillow](https://help.rumpl.com/en-US/the-camp-pillow-1124163.md): The Camp Pillow should be separated into its two parts (the outer cover and the pillow fill & liner). For the pillow fill & liner, spot clean only! The outer cover is machine washable and should be washed cold separate, from other gear, and on a gent
- [The Wrap Sack](https://help.rumpl.com/en-US/the-wrap-sack-1124221.md): The Wrap Sack is machine washable, but please follow these instructions to make sure your Wrap Sack stays in good condition for all your treks. Leave the Wrap Sack completely zipped throughout wash cycle. Machine wash cold in front loading washer (n
- [What products are not eligible for discounts?](https://help.rumpl.com/en-US/what-products-are-not-eligible-for-discounts-110200.md): We understand everyone hates to see "ifs" and "buts"... BUT we do have some items that are not eligible for discounts. Typically if the item is a special edition, a National Park Series or part of our RAD (Rumpl Artist Division) the item is not eligi
- [Why did Blanket Fort Rewards expire?](https://help.rumpl.com/en-US/why-did-blanket-fort-rewards-expire-110103.md): Retiring the rewards point program for our Blanket Fort Rewards members was not an easy decision for us. We believe a loyalty program should be more than points for purchases and should not require customers to spend more dollars to earn benefits. Bl
- [Military, First Responder and Teacher Discount](https://help.rumpl.com/en-US/military-first-responder-and-teacher-discount-507157.md): Whether you are an active service member, first responder or educator, we appreciate you! We're offering an exclusive discount for you through our partnership with GovX ID. Just complete the verification form or sign into your GovX ID account and you
- [Rumpl Warranty Policy](https://help.rumpl.com/en-US/rumpl-warranty-policy-109486.md): We stand by the high level of quality in our products. If something is our fault, we will take care of it, plain and simple. Starting with orders placed June 18, 2025, Rumpl warrants products against manufacturing defects in materials and workmanship
- [Does Rumpl offer repairs?](https://help.rumpl.com/en-US/does-rumpl-offer-repairs-109822.md): We do not currently offer repairs but we have a few DIY recommendations for you. If your product has a hole or tear, how you fix this depends on the size of the hole. Note: We don't recommend sewing this fabric unless you are a master with this type
- [How to Buy a Replacement Stuff Sack](https://help.rumpl.com/en-US/how-to-buy-a-replacement-stuff-sack-6633854.md): Lost your stuff sack? It happens more than you'd think. Whether it got left at a campsite, separated from your blanket in a gear pile, or just went mysteriously missing, you don't need to contact us to get a new one. Replacement stuff sacks are avail
- [Returns & Exchanges](https://help.rumpl.com/en-US/returns-and-exchanges-406300.md): Refunds. We are happy to offer returns for orders placed on Rumpl.com within 60 days of delivery. Click the 'Returns' button above to start your return. Use our returns portal, have your order number and email, phone, or zip code handy. You can recei
- [Gift Returns](https://help.rumpl.com/en-US/gift-returns-23753.md): Start your gift return HERE. Don’t worry, the original purchaser will never find out. EXCEPTIONS/EXCLUSIONS:. Still have questions? Email us at info@rumpl.com or click on the chat bubble in the bottom right side of the page - Our customer support hou
- [Gift Receipts](https://help.rumpl.com/en-US/gift-receipts-173108.md): Our returns portal new gift return flow enables you to generate gift receipts for items purchased for others and distribute them to your gift recipients so that they can initiate a return or exchange for a new item without needing any extra order inf
- [Why is there a charge on Returns?](https://help.rumpl.com/en-US/why-is-there-a-charge-on-returns-1860844.md): To keep our prices the same amidst the current economic shift, we recently updated our return policy to include a $15 return fee for returns for refund to help cover costs for the return label and warehouse processing. The amount is deducted from you
- [Vegan Friendly Products](https://help.rumpl.com/en-US/vegan-friendly-products-110232.md): The only Rumpl product lines that are not vegan friendly are the Down Puffy Blanket, FeatherLite™ Puffy Blanket and the Merino Softwool™. Otherwise all other products that we make are completely vegan and use no animal products. Still have questions?
- [Down Puffy Information](https://help.rumpl.com/en-US/down-puffy-information-110234.md): If you want to learn more about the fair and humane down we use in the Down Puffy and the FeatherLite™ Puffy and where we source it from click the link below to read all about it:. The Down Puffy - Treated Grey Duck Down Information. Still have quest
- [PFAS-Free DWR](https://help.rumpl.com/en-US/pfas-free-dwr-110236.md): Most of our products are treated with a Durable Water Repellant (DWR) coating the one we use (3M, Scotchgard - C0 PFC & PFA Free DWR Coating which is Bluesign Approved) contains zero PFAs (polyfluoroalkyl substances) or PFCs (perfluorinated chemicals
- [Our Commitments](https://help.rumpl.com/en-US/our-commitments-110228.md): Click the links below to read our articles on Rumpl's commitments. Our Commitments - Rumpl is a Certified B Corporation and Climate Neutral Certified brand, which means that we are legally required to consider the impact of our decisions on our worke
- [Our Mission](https://help.rumpl.com/en-US/our-mission-110229.md): Click the link below to read our articles on Rumpl's mission. Our Mission - Rumpl's mission is to introduce the world to better blankets. We apply performance materials typically found in premium outdoor gear and activewear to modernize a dated and b
- [Ways to get support from the Rumpl Customer Experience team](https://help.rumpl.com/en-US/ways-to-get-support-from-the-rumpl-customer-experience-team-110581.md): While we don't offer an active phone line, we do have the following customer support options that are available for our customers:Email: info@rumpl.com. Chat: The blue bubble in the bottom right corner of most Rumpl.com pages!When our agents are offl
- [Why Don't We Have A Phone Number?](https://help.rumpl.com/en-US/why-dont-we-have-a-phone-number-29120.md): While we don't offer an active phone line, we do have the following customer support options that are available for our customers:Email: info@rumpl.com. Facebook: https://www.facebook.com/gorumpl. Instagram: @gorumpl. Chat: The blue bubble in the bot