Our normal customer support hours are weekdays from 8 AM to 4 PM PST (excluding US federal holidays) and we typically respond within 2 hours.

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RUMPL

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Rumpl Help Center | Rumpl FAQs

Great question! We offer free shipping on orders $49+ to the lower 48 states. Orders are typically processed within 3 business days but may be longer during peak times like the winter holidays. FedEx is our primary carrier with additional options like USPS and express at checkout. 

For more information on our shipping, please check out our help center article! 

Do you offer free shipping?

While we hope everyone loves our products, we understand that sometimes the fit just isn't right and customers need a return or exchange. Exchanges are free within 100 days. Returns include a $10 restocking fee. We also offer a 1 year warranty on all of our products for any manufacturing defects.

For our full instructions on how to start your return, check out our Returns and Exchanges page!

What is your return/warranty policy?

Yes! Our holiday sale - with almost everything 25% off - runs until midnight PST November 29th. There will be a special promotion running over the weekend as well, so keep your eyes peeled!

Do you have Black Friday/Cyber Monday deals?

Great question! We always recommend buying early to play it safe, but we understand waiting to purchase as well. December 12th is our cutoff date for free shipping being guaranteed to arrive in time for Christmas. 

Beyond that date, we recommend using one of our express options at checkout for the best service!

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