Our normal customer support hours are weekdays from 8 AM to 4 PM PST (excluding US federal holidays) and we typically respond within 2 hours.

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RUMPL

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Rumpl Help Center | Rumpl FAQs

Great question! We offer free shipping on orders $49+ to the lower 48 states. Orders are typically processed within 3 business days but may be longer during peak times like the winter holidays. FedEx is our primary carrier with additional options like USPS and express at checkout. 

For more information on our shipping, please check out our help center article! 

Do you offer free shipping?

Yes! You can also shop our sale collection for sweet deals!

We also offer nurses, military, and first responder discounts via ID.me.

Do you offer discounts?

While we hope everyone loves our products, we understand that sometimes the fit just isn't right and customers need a return or exchange. Exchanges are free within 100 days. Returns may include a shipping and handling fee. We also offer a 1 year warranty on all of our products for any manufacturing defects.

For our full instructions on how to start your return, check out our Returns and Exchanges page!

What is your return/warranty policy?

We don’t have ratings on our blankets, but they should keep you plenty warm down to 45º. That said, everyone’s different so always have extra layers just in case!

Check out our Everywhere Blankets page to see how our puffy blankets compare!

How warm are your blankets?

Cleaning instructions vary by product, but all of our Puffy blankets are machine washable and dryer safe (avoid machines with agitators if you can though!). Check out the Care section on any product page for more details.

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