Our normal customer support hours are weekdays from 8 AM to 5 PM PST (excluding federal holidays) and we typically respond within 2 hours.

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RUMPL

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Rumpl Help Center | Rumpl FAQs

Great question! We offer free shipping on orders $49+ to the lower 48 states. Orders are typically processed within 2 business days. FedEx is our primary carrier with additional options like USPS and expedited at checkout. 

For more information on our shipping, please check out our help center article! 

What is your shipping policy?

We keep our promotions page updated with our current promotions, but you can also shop our sale collection for sweet deals! If you’re an outdoor industry pro, sign up for our pro deal here. We also offer nurses, military, and first responder discounts via ID.me.

Do you offer discounts?

While we hope everyone loves our products, we understand that sometimes the fit just isn't right and customers need a return or exchange. Exchanges are free within 100 days. Returns include a $10 restocking fee. We also offer a 1 year warranty on all of our products for any manufacturing defects.

For our full instructions on how to start your return, check out our Returns and Exchanges page!

What is your return/warranty policy?

Cleaning instructions vary by product, but all of our Puffy blankets are machine washable and dryer safe (avoid machines with agitators if you can though!). Check out the Care section on any product page for more details.

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