Order are processed and shipped within 1-3 business days. At the time of online purchase, you will receive an email from us confirming your order. You will receive a second email from us when your order has shipped which will include your tracking nu

Order are processed and shipped within 1-3 business days.At the time of online purchase, you will receive an email from us confirming your order. You will receive a second email from us when your order has shipped which will include your tracking number.<span id="isPasted" style="color: rgba(0, 0, 0, 0.75); font-family: Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">To have an order shipped overnight, please place your order before 10 AM PST for the best chance at same day shipping. Typically anything ordered after that time will be shipped overnight the following business day. <span id="isPasted" style="color: rgba(0, 0, 0, 0.75); font-family: Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">During busy times of the year (like holiday season and memorial day) same day shipping is not guaranteed on orders.&#xA0;Unfortunately Rumpl is not able to offer weekend shipping at this time.&#xA0;Orders placed after 10AM PST on Friday will not be shipped until the following Monday.&#xA0;<hr> <p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Still have questions? Email us at <a href="mailto:Info@rumpl.com" id="isPasted">info@rumpl.com</a> or click on the chat bubble in the bottom right side of the page - Our customer support hours are 8 AM - 4 PM PST from Monday to Friday and we typically respond within 2 hours.

When will my orders ship and how do I track it?

Uh oh, something may have gone wrong with your order. If you have not seen any scans on your tracking or it has been more than 5 business days since the last scan, please send us a note at info@rumpl.com. It is common that a scan was missed. Still ha

Uh oh, something may have gone wrong with your order. If you have not seen any scans on your tracking or it has been more than 5 business days since the last scan, please send us a note at <a href="mailto:Info@rumpl.com" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 123, 255); text-decoration: none !important; background-color: rgb(255, 255, 255); user-select: auto; font-family: Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">info@rumpl.com</a>. It is common that a scan was missed.<hr> <p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Still have questions? Email us at <a href="mailto:Info@rumpl.com" id="isPasted">info@rumpl.com</a> or click on the chat bubble in the bottom right side of the page - Our customer support hours are 8 AM - 4 PM PST from Monday to Friday and we typically respond within 2 hours.

Why is my tracking information not updating?

If your address is incorrect, email us at info@rumpl.com ASAP and include URGENT in the subject line or use the chat bubble in the bottom right of the page and we’ll do our best to help you out. Please include the Rumpl.com order number and the email

&#xA0;If your address is incorrect, email us at <a href="mailto:Info@rumpl.com" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 86, 179); text-decoration: underline; background-color: rgb(255, 255, 255); user-select: auto; font-family: Arial, Helvetica, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;">info@rumpl.com</a> ASAP and include URGENT in the subject line or use the chat bubble in the bottom right of the page and we&#x2019;ll do our best to help you out. Please include the Rumpl.com order number and the email address associated with the purchase in your message. Also please make sure to include the new address you would like the order to be shipped to in your message.&#xA0;<hr> <p style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-size: 17px; color: rgb(55, 58, 60); font-family: &quot;Source Sans Pro&quot;, Lato, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Still have questions? Email us at <a href="mailto:Info@rumpl.com">info@rumpl.com</a> or click on the chat bubble in the bottom right side of the page - Our customer support hours are 8 AM - 4 PM PST from Monday to Friday and we typically respond within 2 hours.

How do I change my address?

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Our normal customer support hours are weekdays from 8 AM to 4 PM PST (excluding US federal holidays) and we typically respond within 2 hours.

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When will my orders ship and how do I track it?

Why is my tracking information not updating?

How do I change my address?