RUMPL logo
RUMPL logo

All articles

ReturnsUpdated 3 months ago

Use our returns portal and enter your order number and email, phone, or zip code. Have your order number and email, phone, or zip code handy. You can receive your refund to your original payment method or in the form of store credit. Please note that returns to the original payment method have a minimum $10 cost that will be deducted from your refund. Returns for refunds over $500 will be charged 50% of the return shipping label cost. Exchanges and refunds in the form of store credit will be eligible for free returns. 

International orders or orders for final sale items are ineligible for returns.

Unfortunately, we are not able to offer refunds to different payment methods at this time. If you have multiple items from different orders to return, please submit multiple return requests and use the correct shipping labels when you're sending the items back.

Refunds will be issued within 7 days of being received and processed by our warehouse. Please allow 7-14 days for your return to be processed - we'll send you a refund notification once done!

If you are within 20 miles of a Happy Returns Return Bar, you will have the option for a return drop off instead of needing to print off a shipping label. The same return costs will be applied to cover additional costs to cover in-person drop-off. Please note that returns for over 10 items cannot be returned at a Return Bar. Refunds for returns dropped off at a Return Bar will be processed within 24 hours.




Still have questions? Email us at [email protected] or click on the chat bubble in the bottom right side of the page - Our customer support hours are 8 AM - 4 PM PST from Monday to Friday and we typically respond within 2 hours.

Was this article helpful?
Yes
No