Refunds. We are happy to offer returns for orders placed on Rumpl.com (exceptions listed below) within 60 days of delivery. Click the ‘Returns’ button above to start your return for refund.  Use our returns portal and enter your order number and emai

RefundsWe are happy to offer returns for orders placed on Rumpl.com (exceptions listed below) within 60 days of delivery. Click the &#x2018;Returns&#x2019; button above to start your return for refund. &#xA0;Use our <a href="https://returns.rumpl.com/#/" id="isPasted" rel="noopener noreferrer" target="_blank">returns portal&#xA0;</a>and enter your order number and email, phone, or zip code. Have your order number and email, phone, or zip code handy. You can receive your refund to your original payment method or in the form of store credit. Returns for refund will include a $15 return fee that will be deducted from your refund.International orders or orders for final sale items are ineligible for returns. Unfortunately, we are not able to offer refunds to different payment methods at this time. If you have multiple items from different orders to return, please submit multiple return requests and use the correct shipping labels when you&apos;re sending the items back.Refunds will be issued within 7 days of being received and processed by our warehouse. Please allow 7-14 days for your return to be processed - we&apos;ll send you a refund notification once done!ExchangesUnfortunately, we do not offer direct exchanges. Instead, please return your item and place a new order for the item of your preference. If you are worried about the new item selling out, we highly recommend that you return your item(s) and place a new order on our website at the same time. This will ensure that you get the correct product quickly, and you will receive a full refund for the return within two weeks of it being received at our warehouse. If you run into any issues or need help setting up your return, please contact our customer experience team and we&#x2019;ll be happy to help! <hr id="isPasted"> Still have questions? Email us at <a href="mailto:Info@rumpl.com">info@rumpl.com</a> or click on the chat bubble in the bottom right side of the page - Our customer support hours are 8 AM - 4 PM PST from Monday to Friday and we typically respond within 2 hours.

Returns & Exchanges

Start your gift return HERE. Don’t worry, the original purchaser will never find out. EXCEPTIONS/EXCLUSIONS:. Still have questions? Email us at info@rumpl.com or click on the chat bubble in the bottom right side of the page - Our customer support hou

Start your gift return&#xA0;<a href="https://www.rumpl.com/pages/returns-and-exchanges" target="_blank" rel="noopener noreferrer"></a><a href="https://www.rumpl.com/pages/returns-and-exchanges" rel="noopener noreferrer" target="_blank">HERE</a>.&#xA0;<span id="isPasted" style="font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Don&#x2019;t worry, the original purchaser will never find out. EXCEPTIONS/EXCLUSIONS:<ul><li style="font-size: 18px; font-family: Arial, Helvetica, sans-serif;">Final Sale items</li><li style="font-size: 18px; font-family: Arial, Helvetica, sans-serif;">Items outside our 100 Night Trial Window</li><li style="font-size: 18px; font-family: Arial, Helvetica, sans-serif;">Items not purchased through Rumpl.com</li><li style="font-size: 18px; font-family: Arial, Helvetica, sans-serif;">International orders</li><li style="font-size: 18px; font-family: Arial, Helvetica, sans-serif;">Pro Orders</li></ul><hr> Still have questions? Email us at <a href="mailto:Info@rumpl.com" id="isPasted">info@rumpl.com</a> or click on the chat bubble in the bottom right side of the page - Our customer support hours are 8 AM - 4 PM PST from Monday to Friday and we typically respond within 2 hours.

Gift Returns

To keep our prices the same amidst the current economic shift, we recently updated our return policy to include a $15 return fee for returns for refund to help cover costs for the return label and warehouse processing. The amount is deducted from you

To keep our prices the same amidst the current economic shift, we recently updated our return policy to include a&#xA0;$15&#xA0;return fee&#xA0;for returns for refund&#xA0;to help cover costs for the return label and warehouse processing. The amount is deducted from your refund amount; there is no additional charge to your card. We do, however, still offer free returns for store credit and on all warranty claims! If you run into any issues setting up your return through our <a href="https://returns.rumpl.com/#/" id="isPasted" target="_blank">returns portal</a>, please contact our support team using the information below.<hr> Still have questions? Email us at <a href="mailto:Info@rumpl.com" id="isPasted">info@rumpl.com</a> or click on the chat bubble in the bottom right side of the page - Our customer support hours are 8 AM - 4 PM PST from Monday to Friday and we typically respond within 2 hours.

Why is there a charge on Returns?

Our returns portal new gift return flow enables you to generate gift receipts for items purchased for others and distribute them to your gift recipients so that they can initiate a return or exchange for a new item without needing any extra order inf

Our returns portal new gift return flow enables you to generate gift receipts for items purchased for others and distribute them to your gift recipients so that they can initiate a return or exchange for a new item without needing any extra order information and making the process even easier.Giver ExperienceWhen your receive your order confirmation email, there will be a gift receipt link. Once clicked, your will get the receipt and enter the name of the gift recipient. You then select which item(s) will be included in the gift. Multiple gift receipts can be generated per order if different items on the order are going to different recipients. Once the items are selected, you will be taken to a screen with a QR code that you can share with the recipient or print the receipt. The QR code link can be copied or the QR code can be sent via text or email.&#xA0;<img src="https://attachments.gorgias.help/uploads.gorgias.io/dY4gQxzy4K7Wnv8l/Your_Rumpl_Order__281918_Confirmation_-_jacob_rumpl_com_-_Rumpl_Mail-d0febb79-8ade-46a1-babd-e397974786a1.png" style="width: 400px;" class="fr-fic fr-dib">Recipient Experience&#xA0;<h3 id="once-the-gift-recipient-accesses-the-qr-code-link-they-are-directed-to-a-landing-page-where-they-can-either-initiate-a-return-or-print-the-gift-receipt-if-they-choose-to-initiate-a-return-their-order-credentials-will-be-automatically-populated-and-they-will-immediately-enter-the-returns-flow">Once the gift recipient accesses the QR code link, they are directed to a landing page where they can either initiate a return or print the gift receipt. If they choose to initiate a return, their order credentials will be automatically populated and they will immediately enter the returns flow.&#xA0;<hr> </h3>Still have questions? Email us at info@rumpl.com or click on the chat bubble in the bottom right side of the page - Our customer support hours are 8 AM - 4 PM PST from Monday to Friday and we typically respond within 2 hours.

Gift Receipts

Our normal customer support hours are weekdays from 8 AM to 4 PM PST (excluding US federal holidays) and we typically respond within 2 hours.