Rumpl Warranty PolicyUpdated 7 days ago

We stand by the high level of quality in our products. If something is our fault, we will take care of it, plain and simple. Starting with orders placed June 18, 2025, Rumpl warrants products against manufacturing defects in materials and workmanship for a period of 3 years from the date of purchase. Orders placed before then will still be covered under our previous 1 year policy. Rumpl reserves the right to determine manufacturing defects, and requires proof of purchase from Rumpl.com or warranty registration (must be registered within 30 days of purchase and before use of the product) to be covered. If a product is deemed defective, Rumpl will replace the item at no cost to you. (NOT COVERED: Normal wear and tear, modifications, alterations, negligence, fire damage, damage and use for a purpose other than for which it was designed.)

Click HERE to start the warranty/return process.

If you purchased your item from a store other than Rumpl.com click HERE to read more on how to return an Rumpl bought through a partner retailer.

EXCEPTIONS/EXCLUSIONS:

• Final Sale items
• Items outside our warranty period (1 year for order before June 18, 2025 and 3 years for orders on or after the same date)
• Items not purchased through Rumpl.com
• International orders
• Pro Orders

Still have questions? Email us at [email protected] or click on the chat bubble in the bottom right side of the page - Our customer support hours are 8 AM - 4 PM PST from Monday to Friday and we typically respond within 2 hours.