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Why is my tracking information not updating?Updated 2 years ago

Uh oh, something may have gone wrong with your order. If you have not seen any scans on your tracking or it has been more than 5 business days since the last scan, please send us a note at [email protected]. It is common that a scan was missed.

Still have questions? Email us at [email protected] or click on the chat bubble in the bottom right side of the page - Our customer support hours are 8 AM - 4 PM PST from Monday to Friday and we typically respond within 2 hours.

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