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Why is my tracking information not updating?

Uh oh, something may have gone wrong with your order. If you have not seen any scans on your tracking or it has been more than 5 business days since the last scan, please send us a note at [email protected]. It is common that a scan was missed.



Still have questions? Email us at [email protected] or click on the chat bubble in the bottom right side of the page - Our customer support hours are 8 AM - 4 PM PST from Monday to Friday and we typically respond within 2 hours.

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