Warranty & Defects

Returns & Exchanges

Our normal customer support hours are weekdays from 8 AM to 4 PM PST (excluding US federal holidays) and we typically respond within 2 hours.

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Blankets

Not Blankets

RUMPL

Returns, Exchanges & Warranty

When will my orders ship and how do I track it?

Why is my tracking information not updating?

How do I change my address?

Free Shipping, Overnight shipping, and International Shipping

Shipping Options

Shipping

How to repack your Rumpl?

Replacement stuff sacks

Everywhere Blankets

Indoor Blankets

Rumpl Puffer (not sold on Rumpl.com)

Everywhere Mat

Everywhere Towel

Puffy Poncho

Original Puffy Chillmono

Stuffable Pillowcase

Gear

Care Instructions

What products are not eligible for discounts?

Why did Blanket Fort Rewards expire?

Military, First Responder and Teacher Discount

Discounts & Rewards

Rumpl Warranty Policy

Does Rumpl offer repairs?

Returns

Exchanges

Gift Returns

Gift Receipts

Vegan Friendly Products

Down Puffy Information

PFAS-Free DWR

Are Rumpl products vegan/natural/chemical free?

Our Commitments

Our Mission

Commitments & Mission

Sustainability & Impact

How do I become a Rumpl retailer partner?

How can I get some information on International Sales?

How do I handle a defect on a Rumpl I purchased from a retailer?

Custom Rumpl Blankets

How do I place a bulk order?

Corporate Gifts and Customs

Wholesale, Corporate Gifts, and Custom Blankets

Ways to get support from the Rumpl Customer Experience team

Reasons Rumpl opted for no phone support

Why we don't have Phone support