Still have questions? Email us at info@rumpl.com or click on the chat bubble in the bottom right side of the page - Our customer support hours are 8 AM - 4 PM PST from Monday to Friday and we typically respond within 2 hours.

<div id="isPasted">What is Happy Returns? Happy Returns is an add-on to our already existing&#xA0;<a href="https://www.rumpl.com/pages/returns-and-exchanges">Loop Returns portal</a> to offer printer-free, package-free, and sustainable returns and exchanges. Simply start your return via our online portal and opt to drop off your return at a Happy Returns location*! Each cardboard-free return reduces greenhouse gas emissions by 0.12 lbs per item returned.</div><div> What if I can&#x2019;t find my QR code? Happy Returns will email you a QR code to show at your local Return Bar. Without a QR code, they will not be able to accept your return, so please be sure to initiate the return online and get a QR code before heading to a Return Bar. You will have received your QR code in an email. If you cannot locate this email, please contact our support team at info@rumpl.com.</div><div> Can I go to any Happy Returns location? Yes, you can go to any Happy Returns location. Locations can be found here: <a data-saferedirecturl="https://www.google.com/url?q=https://locations.happyreturns.com/&amp;source=gmail&amp;ust=1677622374824000&amp;usg=AOvVaw0xHs83Zc96oxuvtzV3d1mI" href="https://locations.happyreturns.com/" style="color: rgb(17, 85, 204);" target="_blank">https://locations.happyreturns.com/</a></div><div> When will I receive my refund or exchange? Your refund or exchange will be processed within 24 hours after drop off at a Return Bar. Is there a limit to how many items I can drop off? Yes, as of January 4, 2023, Happy Returns has implemented a&#xA0;return item limit of 10. Any returns with 10 or more items, will not be accepted. You will need to mail in the returns or split the returns. *your address must be within 20 miles of a Happy Returns location to be eligible for this option</div> <hr id="isPasted">Still have questions? Email us at <a href="mailto:Info@rumpl.com">info@rumpl.com</a> or click on the chat bubble in the bottom right side of the page - Our customer support hours are 8 AM - 4 PM PST from Monday to Friday and we typically respond within 2 hours.

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